Privacy

Privacy Statement

At Solice, we take your privacy seriously. We are committed to protecting the personal information of children, young people, families, professionals and others who engage with our services.

This Privacy Statement explains how we collect, use, store and protect personal information, and the rights you have in relation to your information.

Information we may collect

Depending on how you interact with Solice, we may collect information such as:

Your name and contact details
Information provided through enquiries, referrals or contact forms
Information relating to a child or young person where this is necessary to provide our services
Education, care, health or support information shared with us where relevant
Records of communication with Solice
Information required for safeguarding, service delivery or legal and regulatory purposes
Technical information collected when you use our website, such as cookies and basic website usage data

Where we process information relating to children and young people, or information concerning health or other sensitive matters, we recognise that this requires particular care and protection.

How we use information

We only use personal information where there is an appropriate reason and lawful basis for doing so. This may include:

Responding to enquiries and referrals
Assessing whether our services are appropriate for a child or young person
Providing education, therapeutic support and care
Communicating with families, professionals and partner organisations
Supporting safeguarding and the welfare of children and young people
Maintaining appropriate records
Meeting our legal, regulatory and contractual responsibilities
Improving the quality and effectiveness of our services

Sharing information

We do not sell personal information.

Information may be shared with relevant professionals, organisations or authorities where this is necessary to provide appropriate support, meet safeguarding responsibilities, comply with the law or fulfil our professional and regulatory obligations.

We aim to share only the information that is necessary and appropriate for the purpose.

Keeping information secure

We take appropriate organisational and technical measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

Personal information is retained only for as long as necessary for the purpose for which it was collected and in accordance with applicable legal, regulatory and professional requirements.

Children and young people

Protecting the privacy of children and young people is particularly important to us.

Where we collect or receive information about a child or young person, we handle it carefully and in accordance with applicable data protection and safeguarding requirements. How information is used and shared will depend on the circumstances, the young person's age and understanding, and our legal and safeguarding responsibilities.

Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

Ask for access to personal information we hold about you
Ask us to correct inaccurate information
Ask us to erase information in certain circumstances
Ask us to restrict how information is used in certain circumstances
Object to certain uses of your information
Request the transfer of certain information where applicable
Withdraw consent where consent is the basis on which information is being processed

Not all rights apply in every circumstance.

Our website may use cookies and similar technologies to help the website function correctly and to understand how it is used.

Where required, you will be given choices about non-essential cookies. Further information can be found in our Cookie Policy.

If you have questions about how Solice uses your personal information, would like to exercise your data protection rights, or have a concern about the way your information has been handled, please contact us using the details provided on our Contact page.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Changes to this statement

We may update this Privacy Statement from time to time to reflect changes to our services, legal requirements or how we process personal information.

Last updated: September 2026